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Returns & Refund Policy

Returns and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

Please note that this return policy does not apply to personalised products which have been received as ordered, without any significant faults. Please refer to our Withdrawal, Returns and Cancellation policy in our Terms & Conditions for more details on refunds and returns.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. To start a return, you can contact us at support@meloovely.com. 

You can always contact us for any return questions at support@meloovely.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.